Refund Policy
Last updated: September 2026. How cancellations and refunds work when you book with us.
1. Overview
This Refund Policy explains what happens when you cancel a booking or plan with Jai's Vital Tour Essences. It forms part of, and should be read together with, our Terms & Conditions.
2. How to cancel
You can request a cancellation yourself from your dashboard: open the trip or plan you want to cancel and choose "Cancel". Your request is recorded on your account and sent to our team. You can also contact us at support@jaisessences.com if you need help.
3. How much is refunded
When you cancel a booking you have already paid for, we refund 85% of the amount you paid. The remaining 15% covers the cost of the arrangements already made on your behalf (supplier holds, planning time, and transaction costs). The refundable amount is shown to you before you confirm the cancellation.
4. Where the refund goes
Refunds are paid back only to the original account the payment came from — the same PayPal account or bank account you paid with. For your security and to prevent fraud, we do not send refunds to any other account, card, or person under any circumstances.
5. How long it takes
Refunds are reviewed and processed manually by our team. Once approved, your refund is typically completed within 7 to 14 days. The exact time for the funds to appear can depend on your bank or PayPal. We'll confirm by email when the refund has been sent.
6. Bookings and plans that aren't paid
If you cancel a booking or plan you have not paid for, there is nothing to refund and no charge — the item is simply released.
7. Third-party and non-refundable costs
Some costs charged by third-party suppliers (for example certain hotels, tours, transfers, or flights) may be non-refundable or subject to the supplier's own cancellation terms. Where this applies to your booking, it is shown or confirmed before you pay, and such amounts may be deducted in addition to the 15% arrangement fee.
8. Changes to a booking
If you'd like to change a booking rather than cancel it, contact us as early as possible and we'll do our best to accommodate you, subject to availability and any supplier terms.
9. Contact
Questions about a cancellation or refund? Email us at support@jaisessences.com or call +1 (876) 237-9203 and we'll help.