Frequently asked questions

Choose a package, personalize it to your occasion, and place your booking. We create your reservation and, if online payment is available, take you to secure checkout; otherwise your booking is saved as a request and our team confirms the details and arranges payment with you.

Yes — that's the point. Tell us the occasion, who's travelling, your dates, and any special requests, and we tailor the trip before you book.

Cancellation and change terms depend on the specific package, tour, or experience and on the underlying suppliers, and are shown or confirmed before you pay. Contact us as early as possible and we'll confirm the terms for your trip.

Package prices are shown 'from, per person, land only' and cover arrangements like accommodation, listed tours, and transfers — not flights. Tours and most experiences are priced per person. The final payable total is always calculated on our servers before you pay.

Where online card payment is enabled, it is handled by a secure, PCI-compliant provider and we never see or store your full card number. Where it isn't available yet, our team arranges payment with you directly before your booking is confirmed. Gift cards, when issued, are applied when you place a booking.

We focus on your Jamaica land arrangements — accommodation, tours, experiences, and transfers. Tell us your arrival details and we'll build everything around them.

Many visitors from the US, UK, EU, and Canada do not need a visa for tourist stays of up to 90 days, but requirements depend on your nationality and can change. Always confirm current entry requirements with the relevant authorities before you travel.

Jamaica is warm year-round. December to April is the peak, dry season with the best weather and higher prices; May to November is quieter and greener, with some afternoon showers and an Atlantic hurricane season to keep in mind when planning.

Pick a consultation type and a preferred time on the Consultation page and submit your request. We confirm availability, arrange any fee, and send you the joining details for a video session with our team.

Message our travel team from your dashboard, use the contact form, or reach us by email or WhatsApp. An automated assistant can answer common questions instantly, and our team follows up personally.